Q. How much time does it take to process an order,
A Once we Recieve Payment for an order then we process this within 24 hours or the Next Working Day.
After this period the order is packed and sent depending upon the type of shipping Services that has been Purchased from us.
Q How do i get tracking information ?
A Please allow 24 to 48 hours for an email with Tracking information on your order to be sent by us.
When DHL or FEDEX is chosen you will also recieve tracking information direct from them when the order is Booked in.
Q. I have purchased the full package which includes a Rebel Simcard, a cutter and a programmer ?
Can i return any one of these products to avail a 7 day money back guarantee?
For example i would like to return the cutter from the full package as i might not need it ?
A If you had purchased the full package then you will have to return the full package including all free gifts
(if any) that were added to the package to take advantage of the 7 day money back guarantee,
None of the items should be damaged and should be in unused condition and you should also
agree to our terms & conditions for 7 day money back guarante.
Q Do you give Order Tracking Information/Airway Bill Number (AWB) ?
A Yes, It is emailed and usually takes up to 24 hours after despatch. Please allow up to 2 working day for your tracking number to be emailed to you.
Q Which shipping method do you use ?
A We Have 6 Types of Shipping Methods
1 Royal Mail Standard UK ONLY 3 to 5 working days
2 Royal Mail Special Delivery UK ONLY 1 to 2 Working Days
3 Royal Mail Standard International WorldWide 7 to 10 Working Days.
Track Parcels Via Royal Mail using this link
How to Track the Parcels using your local country postal service.
4 FEDEX Worldwide 2 to 3 Working Days
Track Parcels Via FEDEX uisng this link
6 DHL Worldwide 2 to 3 Working Days
Track Parcels Via DHL uisng this link
We use www.xe.com/ucc for all our currency conversions.
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